Power Players Have Manners is our signature business etiquette course, and teaches etiquette and performance solutions to help you unveil the secret language of influence, understand cultural fluency, and how to navigate in today's global society. 

This intense 6-hour course is from 9am until 3pm, includes lunch and offers: 

• Understanding the importance of business etiquette
• How to meet and greet
• Making a favorable first impression
• Dining etiquette
• Restaurant etiquette
• Email etiquette
• Telephone etiquette
• Thank you notes and formal letters
• Dressing appropriately
• International etiquette

Course Outline

• Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette
• Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
• The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation
• Dining Etiquette
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Table Manners
  • Sticky Situations and Possible Solutions
• Restaurant Etiquette
  • Your Arrival
  • Ordering in a Restaurant
  • Foods to Avoid
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
• Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
• Telephone Etiquette
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do's and Don'ts
• The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters
• Meeting Etiquette
  • 10 Rules for meetings
• Dressing for Success
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
• International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips

What's Included

• Complimentary copy of the book Power Players Have Manners
• Certificate of Course Completion
• Training Manual
• FREE Class Repeat (space provided or 40% discount)